FAQ

⭐ FAQ – Frequently Asked Questions

1. Where do you ship from?

We work with international suppliers and ship orders directly from their fulfillment centers to ensure fast and reliable delivery.

2. How long does shipping take?

Shipping times vary by destination.
Typical delivery time is 7–21 business days, depending on your location.

3. Do you offer order tracking?

Yes. Once your order is processed and shipped, you will receive a tracking number by email.

4. Can I change or cancel my order?

Orders can be changed or canceled within the first 6 hours after placing them.
After that time, the order is already being processed and cannot be modified.

5. Do you accept returns?

We accept returns only for defective, damaged, or incorrect items.
We do not accept returns for:

  • Change of mind

  • Wrong order placed by the customer

  • Items that match the product description

If your item arrived damaged or defective, please contact us within 14 days with photos or a video.

6. Do you offer refunds?

Yes, refunds are offered for:

  • Defective items

  • Incorrect items

Refunds are issued to the original payment method once the issue is verified.
Shipping fees are non-refundable.

7. My order hasn’t arrived yet. What should I do?

Please check:

  • Your tracking link

  • Your local post office

  • The estimated delivery window

If the package is late beyond the expected timeframe, contact us and we’ll assist you.

8. I received the wrong or damaged item. What now?

Email us at: hahamordekhay@gmail.com
Include:

  • Order number

  • Photos or a video of the issue

We will resolve it quickly.

9. Do you ship worldwide?

Yes, we offer global worldwide shipping.

10. How can I contact customer support?

You can reach us anytime at:
📧 hahamordekhay@gmail.com

We reply within 24–48 hours.